Refund policy

Returns
Our apologies your order didn’t work out. All orders must be returned within 15 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of the CEO. Upon receipt, returns are processed and refunded within 7-10 business days and a confirmation email will be sent to you. 

To request a return, you can contact us at info@roche-marie.com 

Exchanges
At this time, we do not accept exchanges. If you need a different color, item, or size, we recommend ordering the desired size while it is still in stock and returning the order(s) as needed. Returns that do not meet the above Domestic and return policy requirements are accepted at the discretion of our return team and may be subject to a $ 20 return fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products; such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We offer exchanges & store credit 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will exchange it for you.